Privacy & Cookies

Privacy Policy (GDPR)

This policy applies to information held about clients and prospective clients, suppliers and prospective suppliers, contacts and all other persons about whom The Market House Dental Practice holds information. By ‘information’, we mean personal information about you that we collect, use, share and store.

In this policy, “we”, “us”, and “our” means The Market House Dental Practice, Market House, Market Avenue, Chichester, West Sussex, PO19 1JR and “you” means the individual to whom the information relates.

What we collect

  • your name;
  • your contact information such as your address, email address and telephone number;
  • only if required, your payment details / financial data i.e. your bank name, account number and sort code;
  • information about you that you give us in person at our events, by filling in forms on our site located at markethousesurgery.co.uk (our site) (e.g. the contact us section or to sign up to our mailing list) or by corresponding with us by phone, e-mail or otherwise and information in relation to your purchase of our products or use of our services.

How we collect information about you

  • collecting information you give to us when you purchase product from us;
  • your use of the forms on our website; and
  • from telephone or email enquiries we may receive
  • All calls may be recorded for quality and monitoring purposes

What we do with the information we gather

We use your information to:

  • provide information about our products and services to you;
  • keep you informed about news and events that we think you may find interesting;
  • carry out our obligations arising from any agreements entered into between you and us;
  • communicate with you;
  • administer our site and for internal operations;
  • keep our site safe and secure;
  • comply with legal and regulatory obligations; and
  • for security and to check your identity.

Legal basis for processing

Our processing of your personal information is necessary:

  • for the performance of contracts to which you will be a party to and in order to take steps at your request prior to you entering into those contracts;
  • for the purposes of legitimate interests pursued by us; or
  • in order to comply with a legal obligation to which we are subject.

In relation to any processing of special categories of personal data, we will generally rely on obtaining specific consent from you at the time unless there is otherwise a legal requirement for us to process such information.

Legitimate interests

Where our processing is based on the legitimate interest grounds described above, those legitimate interests are: (i) collecting personal information to provide you with a smooth and efficient client experience; (ii) to make sure you receive updated information on our business activities; (iii) to provide the services you have requested; and (iv) for our own marketing and research.

Sharing your information

Except as expressly set out in this policy we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

The personal information you provide to us may be shared with third party companies, agents, contractors, service providers or affiliated companies if this is necessary to provide you with our products or services, respond to your inquiries or for any of the purposes described in this policy.

We may also share your personal information with:

  • law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; and
  • other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.

Your Rights

At any time, you have the right:

  • to request access to or a copy of any personal data which we hold about you;
  • to rectification of your personal data, if you consider that the information we are holding is inaccurate;
  • to ask us to delete your personal data, if you consider that we do not have the right to hold it;
  • to withdraw consent to our processing of your personal data (to the extent such processing is based on previously obtained consent);
  • to ask us to stop or start sending you marketing messages as described below in the marketing section;
  • to restrict processing of your personal data;

Any request from you for access to or a copy of your personal data must be in writing and we will endeavour to respond within a reasonable period and in any event within one month in compliance with data protection legislation. We will comply with our legal obligations as regards your rights as a data subject.

We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change at the following email address: reception@markethousesurgery.co.uk

Marketing

Where you are one of our clients or have otherwise agreed to be contacted for marketing we may use your personal information to send you information about our news and events. You can unsubscribe from receiving them at any time, by contacting us at reception@markethousesurgery.co.uk

We will action any opt out request from you without delay.

How long will we keep Your information?

We will only keep the information we collect about you for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject. This will involve us periodically reviewing our files to check that information is accurate, up-to-date and still required.

Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, for as long as you do not unsubscribe from receiving the same from us.  If you opt out from marketing, we will retain your information to enable us to respect your wishes to not be contacted for marketing purposes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to Other Sites

Our website may contain links to other sites, including via our social media buttons. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites and a link does not constitute an endorsement of that website.

Once you link to another website from our website you are subject to the terms and conditions of that website, including, but not limited to, its internet privacy policy and practices. Please check these policies before you submit any data to these websites.

Certain features of our site will allow for social networking. You should ensure when using these features that you do not submit any personal data that you do not want to be sent, collected or used by other users, such as profile details or e-mail address.

Complaints

Questions, comments and requests regarding this policy are welcomed and should be addressed to reception@markethousesurgery.co.uk

If you have any concerns about our use of your information, you also have the right (as a UK resident) to make a complaint to the Information Commissioner’s Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113.

Changes to this policy

Any changes we make to our policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our policy.

Would you like to speak to us?

Request a Callback

If you would like more information about the practice or would like to come in for an informal chat and meet us, please complete the form below and we will get back to you as soon as possible.

    Your Name *

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    Your Phone Number *

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    Market House Dental Practice
    Market House Dental Practice
    Google star 1Google star 2Google star 3Google star 4Google star 5
    4.834 Google reviews
    Posted on Google Google
    peter arnold profile picture
    peter arnold
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    They never mentioned TK and planting wildflowers to us. Rather surprised they are even considering this as a) they don't own the plot and b) have they forgotten that the whole premise of our planning objection was that it should be left alone as it is 'a natural wildlife corridor' . Nearly as bad as the idea /suggestion from Tom and Grace that we could all club together and buy it and turn it into a nice garden or tennis court! Don't these people ever read or ever think!
    Posted on Google Google
    CLI profile picture
    CLI
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    I would highly recommend Roger Scholes and his team at Market House Dental Practice. Roger is meticulous in his work. He is very calm and caring and his nursing staff are welcoming and gentle. Maaike is an outstandingly good dental hygienist, very thorough and kind. I am a very happy patient and wouldn't hesitate to recommend the practice.
    Posted on Google Google
    Moira profile picture
    Moira
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    My husband needed extensive work carried out on his teeth including extractions, root work and crowns. His dentist (Joymon Sasikumar) explained work required, alternatives and carried out procedures perfectly. Everyone at the practice is very helpful and welcoming. Thank you
    Posted on Google Google
    Sheila Neenan profile picture
    Sheila Neenan
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    I have been going to this dental practice for the last 3 years. Had to have extensive work done over a period of nearly 2 years and found the work to be excellent, producing very good results. All the staff are extremely welcoming and friendly making my experience here very pleasant. Would definitely recommend coming here.
    Posted on Google Google
    Sheena King profile picture
    Sheena King
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    I have attended the practice for many years and cannot recommend it highly enough. All the staff, from admin to nurses to the dentists themselves are great: friendly, helpful and professional.
    Posted on Google Google
    David Coke profile picture
    David Coke
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Market House is a highly professional and efficient dental practice, but everybody is really welcoming and friendly too - unreservedly recommended. One minor gripe has been the extended waiting times (not unexpected for a busy dentist), but that does now seem to be on the mend, and it may sometimes have been the result of last-minute emergency cases being squeezed between regular patients, which is itself reassuring. I have been with them now for 10 years, through some quite significant treatments, and I will stay with them, because they care as much about my teeth as I do, possibly more.
    Posted on Google Google
    Lorraine Clode profile picture
    Lorraine Clode
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Initially, I was alarmed at the prospect of a bone graft and implant procedure affecting my front teeth, but all is well! Roger Scholes’ reputation for perfectionism is well earned. He communicates with me clearly and thoughtfully at every stage of planning and treatment. The practice's high-tech scanning made the planning precise, and having a sedationist on hand meant I was completely stress and pain-free. The aftercare is proactive too. The whole team - the receptionists, hygienists and technical staff - is friendly, professional and genuinely caring. For both general dental care and complex needs, I recommend this practice without reservation.
    Posted on Google Google
    Sherian Morgan profile picture
    Sherian Morgan
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    I unhesitatingly recommend and give Market House dental surgery 5 stars. My family and I have been patients for many years, from when as a young couple we first arrived in Chichester. I already had poor teeth owing to lack of good care in my childhood, but I received excellent treatment from, at that time, Roger Scholes’s father. When Roger James took over the practice , he continued to provide the highest standards of treatment, for which the practice was already well known. I have three children, all of whom have had excellent dental care throughout their childhood, have fine, healthy teeth , and are now all teaching their own children the good habits Market House taught them. My own needs have been particularly challenging and I have had to have a large number of crowns, bridges and implants over the years, for which I have been very grateful, as thanks to Market House, I was able to continue in my career which involved a lot of public speaking. They gave me the confidence to carry on without the constant fear that something might drop out! When emergencies have arisen out of hours, I have always been able to contact them and if necessary, be treated. Roger continues to stay at the cutting edge of the latest research and excellent dental practice and applies that knowledge skilfully in his treatments, always carefully discussing and explaining any procedures beforehand. I have always been treated with respect, dignity and compassion, and Roger's dental nurses and staff have cheerfully stayed beyond their time on several occasions to finish a long treatment. I am very, very grateful to them. I have now moved to Exmouth in Devon, but continue to come back to Market House for my treatment and have no intention of changing. I know I can trust them to provide the best possible treatment , with the highest standards of dentistry , professional expertise and knowledge. Definitely 5 stars.
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    Jamie Smit profile picture
    Jamie Smit
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Brilliant again no pain at all ????
    Posted on Google Google
    Patrick profile picture
    Patrick
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Very professional dental care. Appointments are well organised and staff are kind.